Do you have a great personality and passion for the arts and hospitality?
We are looking for proactive and positive minded individuals to join our pool of casual Bar Staff working at Gosforth Civic Theatre.
The Role
Bar Hospitality staff play a key part in supporting the Front of House operation at Gosforth Civic Theatre. Working alongside our Duty Managers and kitchen team, you will be part of a team delivering excellent hospitality to all customers and visitors to Gosforth Civic Theatre in a welcoming, relaxed and safe environment.
Shifts are evenings and weekends on a rota system. Due to the nature of a casual contract, shifts will vary due to show availability and audience numbers.
Please note we can only employ staff aged 18 or over due to the nature of the role. Experience working in a bar environment is essential.
About you
A proven commitment to quality customer care with a flair for dealing with the public.
Ability to work as part of a team.
Excellent interpersonal and communications skills.
Aware of the profitability of the organisation.
Work evenings and weekends as scheduled.
Excellent personal hygiene, presentation and time keeping.
Front of House Bar service experience.
Main duties and responsibilities:
Customer Service
Make all customers, visitors and service users feel welcome Gosforth Civic Theatre.
Confidently handle customer enquiries both in person and over the phone
Maintain food safety, hygiene and cleanliness standards.
Prepare and deliver hot and cold refreshments to the highest standards
Work as part of a team to be up to date of product and operational changes
Be proactive and actively respond to problems that arise and keep the team up to date.
Support the team to deliver of public, private and corporate events.
Use our systems to sell tickets for upcoming events and add customers to our mailing list (full training given).
Cash Handling
To maximise income and minimise expenditure wherever possible
Ability to use a till and pdq machines to record transactions and sales (full training given).
Follow strict procedures when handling and accounting for monies and receipts, including cash floats and till reconciliation
Housekeeping
To ensure overall cleanliness of the bar and service area.
To remove regularly all empty glasses, bottles, crockery and cutlery from the Front of House service areas if required and ensure Front of House areas are kept clean and tidy.
To clean glasses and replenish to aid quick service before and after the interval.
Working collaboratively with people with learning disabilities
Work alongside Liberdade volunteers and people on work placements who may have learning disabilities
Safety & Security
To ensure you are aware of appropriate licensing regulations (and to enquire if unsure).
To follow correct health and safety procedure and report issues to your line manager.
You must provide when asked the relevant information to assist us to obtain a DBS check for you.
Terms
Contract: Casual
Hours: Variable on a rota basis, evenings and weekends
Holiday entitlement: 30 days per year plus bank holidays (calculated on a pro-rata basis).
Salary: In line with National Minimum Wage
Starting: Immediately
Place of Work: Gosforth Civic Theatre, NE3 3HD
To apply, please send a completed application form to info@gosforthcivictheatre.co.uk
Immediate starts available.
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